The company engagement with key stakeholder groups

Shareholders and investors

Key expectations and interests

  • Increase in the company shareholder value
  • Fair dividend policy
  • Transparency
  • Respect of shareholder rights

Engagement mechanisms

  • General Meeting of Shareholders
  • Corporate reports
  • Meetings, conferences and conference calls for investors
  • On-site meetings with investors
  • Investor Day attended by Gazprom Neft top managers
  • Analyst databook and statistics digest published by the company
  • Up-to-date information posted in the Investors section on the company website
  • Hotline and email: shareholders@gazprom-neft.ru

Examples and outcomes of the company stakeholder engagement initiatives in 2019

Members of Gazprom Neft executive bodies and other key company executives hold regular presentations and meetings with investors and analysts, including events accompanying the disclosure (publication) of financial statements (accounts), or related to key company investment projects and strategic development plans.

Gazprom Neft management places special emphasis on shareholder and investor relations. It held a number of meetings with representatives of global investment funds, and presented the company’s plans and actions for the use of the free cash flow, the ESG policy, and efforts to increase dividend payments.

During the Annual General Meeting of Shareholders, shareholders raised more than 20 questions about the company business, including about the level of dividends, production portfolio optimization under OPEC+ Agreement, the volume of investments in the implementation of the 2030 Strategy, and performance improvement measures in Gazprom Neft subsidiaries.

Employees

Key expectations and interests

  • Decent compensation package
  • Safe working conditions
  • Opportunities for professional development
  • Social support

Engagement mechanisms

  • System of internal communications
  • Meetings between Gazprom Neft employees and management to discuss outstanding issues
  • Joint health committees
  • Meetings attended by trade union representatives
  • Employee engagement surveys (EES)
  • Forums, conferences, cultural and sporting events

Examples and outcomes of the company stakeholder engagement initiatives in 2019

Annual employee engagement surveys (EES) are a key tool used by the company to obtain feedback and enabling it to assess employee engagement and satisfaction levels, identify Gazprom Neft’s strengths and weaknesses as an employer, and outline focus areas. In 2019, the survey covered 37,000 employees (51% of the total headcount).

A communications campaign was held to promote the updated Corporate Code of Conduct.

In 2019, the regular weekly audience of the integrated system of intranet portals of Gazprom Neft enterprises exceeded 15,000 people.

Readership of the online version of the Sibirskaya Neft corporate magazine increased by 63% to 598,000 views.

The company launched a mobile news feed, which can be accessed by employees from their personal mobile devices.

Consumers

Key expectations and interests

  • Quality, consumer value and environmental performance of products
  • High quality service and efficiency of sales channels
  • Transparent pricing
  • Ethical business practice

Engagement mechanisms

  • Contracts
  • Feedback system and services
  • Complaint management system
  • System for consumers to assess the company
  • Media
  • External corporate communications
  • Gazprom Neft loyalty programmes
  • Business meetings, including on-site
  • Conferences and forums
  • Corporate reports

Examples and outcomes of the company stakeholder engagement initiatives in 2019

Twice a year, research companies measure key brand health indicators, including the NPSNet Promoter Score. index, on the retail petroleum-products market. According to a survey by Ipsos Comcon, in 2019, Gazprom Neft ranked second in terms of the NPS, surpassed only by international brands (Shell and BP).

In 2019, the total number of contacts with retail consumers increased six-fold to 146 million. They include customer queries received by the SSC through voice and non-voice channels (chats in the mobile app, on the website, in messaging services, emails and messages sent via the feedback form), all activities of Gazprom Neft retail network mobile app users, as well as feedback received from customers through CRMSensor devices.

Government of the Russian Federation and governments of Gazprom Neft's regions of operation

Key expectations and interests

  • Energy security
  • Tax payments
  • Technological development of the Russian oil and gas industry. Providing alternatives for imported technologies and equipment
  • Minimising the negative environmental impact of the company’s operations
  • Legal compliance

Engagement mechanisms

  • Agreements on social and economic partnership
  • Joint working groups, round-table talks and meetings
  • Corporate reports
  • Participation in commissions and conferences

Examples and outcomes of the company stakeholder engagement initiatives in 2019

The company is a permanent member of departmental and interdepartmental advisory and expert bodies developing recommendations for government policy in the oil and gas industry.

Gazprom Neft actively cooperates with the relevant ministries and agencies of the Russian Federation, including the Ministry of Energy, the Ministry of Economic Development, the Russian Energy Agency and others, in developing and discussing target programmes and strategies of the Russian Federation, and in developing its legal and regulatory framework. In 2019, this cooperation included developing the Energy Efficiency and Energy Sector Development programme and a draft Energy Strategy for Russia to 2035.

Gazprom Neft has signed social and economic agreements with governments of the federal subjects of Russia for building and renovating infrastructure facilities, charitable activities, and supporting indigenous peoples in the North.

In the course of its operations abroad, the company cooperates with local governments, including on matters related to supporting socially important projects.

Suppliers and partners

Key expectations and interests

  • Fulfilling mutual commitments
  • Supporting Russian manufacturers
  • Transparency, openness and competitive selection of contractors
  • Ethical business conduct and combating corruption

Engagement mechanisms

  • Competitive tendering procedures
  • Contracts and agreements
  • System for contractors to assess the company
  • Business meetings and forums organised by the company
  • External conferences and exhibitions
  • Corporate website, including the Procurement Portal section

Examples and outcomes of the company stakeholder engagement initiatives in 2019

The company held several workshop meetings with Russian manufacturers, and with foreign licensors and EPC contractors regarding the implementation of the Quick Access programme to promote accreditation of Russian manufacturers in vendor lists.

As part of a number of pilot projects, foreign companies KBR and Saipem reported on progress in the accreditation of proposed Russian manufacturers.

The company entered into two strategic partnership agreements (with SIBUR Holding PJSC and the Administration of St Petersburg). The agreement with SIBUR Holding will enable the joining of forces to promote the development of Russian equipment to be used by oil-and-gas enterprises. The agreement with the Administration of St Petersburg intends to develop a world-class R&D and technology centre for the energy sector in St Petersburg. The company continues to participate in joint working groups (with Gazprombank and HMS Group).

Vadim Yakovlev

How do relationships within an “ecosystem” differ from traditional “client–supplier” relationships? More than anything else, in the lack of any readymade solutions: even in terms of trying to find such solutions on the global market. In the age of “hard-to-recover” oil, the tasks facing the oil business have become exponentially more complicated – because the conditions pertaining to production have changed, fundamentally. An oil company, more often than not, simply has no chance of ordering a standard job, or buying-in a standard service, at the lowest price. The customer or client, most of the time, can’t just say “I need to do such and such.” He or she only sees the desired outcome, and sets the task. As to how to achieve that goal, exactly – that has to be determined in conjunction with a potential partner

Vadim Yakovlev Deputy CEO for Exploration and Production, Gazprom Neft

Local communities in Gazprom Neft's regions of operation

Key expectations and interests

  • Improving quality of life in local communities
  • Job creation for local communities
  • Human capital development in Gazprom Neft regions of operation
  • Developing local manufacturing enterprises and suppliers
  • Promoting community commitment and social entrepreneurship
  • Tax payments to local budgets
  • Health, safety and environment

Engagement mechanisms

  • Social projects forming part of the “Home Towns” Social Investment Programme
  • Projects to promote social development and support education, healthcare, culture and sports in Serbia and Iraq
  • Public consultations, round-table meetings and dialogues
  • Corporate and external media
  • Corporate reports

Examples and outcomes of the company stakeholder engagement initiatives in 2019

Gazprom Neft maintains a dialogue with local administrations and communities as part of its social programmes.

In Russia, the company makes social investments as part of the “Home Towns” Programme, which is one of the most successful and best-known regional development initiatives of Russian businesses. Between the launch of the Programme and 2019, about 2,350 social projects have been implemented and about 150 facilities have been built.

NIS, a Gazprom Neft subsidiary, is one of the leading social investors in education, healthcare, social development, culture and sports in Serbia.

Gazprom Neft is implementing a wide-ranging social programme in the Kurdistan Region of Iraq (KRI). In 2019, the company almost doubled the scope of its social programmes, and is planning to continue to implement socially important projects in the KRI in 2020.

Gazprom Neft also attaches great importance to fulfilling its corporate social responsibility obligations to the Government of Iraq. About 1,300 Iraqi citizens are involved in the Badra project. Since the start of the project, three schools have been built, electricity grids in three neighbouring localities have been expanded and upgraded, and medical equipment and two ambulance cars have been supplied for the town of Badra.

Industry peers in Russia and worldwide

Key expectations and interests

  • The company contributing to industry development
  • Responsible business conduct
  • Respect for human rights, compliance with HSE standards
  • Information exchange

Engagement mechanisms

  • Cooperation agreements
  • Participation in industry and cross-industry events
  • Membership in industry organisations’ committees
  • Joint projects
  • Corporate reports

Examples and outcomes of the company stakeholder engagement initiatives in 2019

The company and its subsidiaries are active members of Russian and international industry associations.

Company representatives take part in conferences aimed at sharing experience between oil producers, in the work of industry working groups, meetings and exhibitions, and serve on the Board of Chief Power Engineers of Refineries and Petrochemical Plants in Russia and the CIS under the Oil Refiners and Petrochemists Association.

At the beginning of 2020, Gazpromneft-Aero became the first Russian member of the Joint Inspection Group (JIG), the world-leading organisation for the development of aviation fuel supply standards covering the entire supply chain for aviation fuels from refinery to wing-tip.

The company is a regular participant in the St Petersburg International Economic Forum and the Russian Energy Week international forum.

The company cooperates with leading Russian research centres in the oil and gas industry.

Non-profit and non-governmental organisations

Key expectations and interests

  • Safety of company operations and environmental initiatives
  • The company contributing to regional and industry development
  • Transparency of operations

Engagement mechanisms

  • Conferences and exhibitions
  • Round-table meetings
  • Joint implementation of social projects
  • Corporate reports

Examples and outcomes of the company stakeholder engagement initiatives in 2019

Gazprom Neft continued to take part in the RSPP activities.

Together with the Russian Geographical Society, the company continued to participate in a programme to study narwhals, a rare Arctic animal included in the IUCN Red List of Threatened Species (the 'Narwhal: Legend of the Arctic' project).